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Privacy Policy

We at Prosperina Cosmetics respect your privacy and value the relationship we have with you. Your visit to this website is subject to this Privacy Policy and our Terms and Conditions.

This Privacy Policy describes the types of personal information we collect on the Prosperina Cosmetics website (“Site”), how we may use that information and with whom we may share it. Our Privacy Policy also describes the measures we take to protect the security of this information as well as how you can access, modify or delete your personal information.

Please note that this Privacy Policy governs only personal information collected, used or disclosed on the Site and/or to Prosperina Cosmetics. It does not govern any other information or communications that may reference Prosperina Cosmetics, e.g. communications from freestanding Prosperina Cosmetics stores (other than a Professional or Retailer application that you may submit at a Prosperina Cosmetics store), retailers or Prosperina Cosmetics counters. If you visit one of our other regional websites, or link to another website from this Site, you are subject to the privacy policy applicable for that website and we suggest that you consult such privacy policy

Information We Collect and How We Use It

You may choose to provide us with personal information when you visit our Site. For example, if you decide to complete a user registration form or complete an online survey, or make a purchase, you may be asked to provide certain information such as your contact information (name, email address, mailing address, and telephone number) and optional information such as your age group, gender and product and/or cosmetic concerns, and the brands and products you use. We use this information to provide the service you requested. If you decide to place an order, we will also need to know your delivery and billing address, credit card number and expiration date. To help protect your personal information, users registering at the Site must also enter a use name/email address and password. We may also invite you to provide information about your skincare concerns to enable us to provide you with customized service.

Prosperina Cosmetics is designed for makeup artists/professional/salons/spas/hairdressers who may apply to become a member. Prosperina Cosmetics members enjoy access to Prosperina Cosmetics product discounts, seasonal trend report, master classes, preview nights and special professional events.

In order to participate in and enjoy the benefits of Prosperina Cosmetics membership, you will need to provide your name, home and/or business address and phone number(s). We collect your email address if you elect to provide it. In addition, as part of the Prosperina Cosmetics application process, you will be asked to provide information designed to verify your entitlement as a “professional” to participate in this unique membership.

As a Prosperina Cosmetics member, you will be issued a Prosperina Cosmetics Membership login and password that you may use to access the members only segment of the Site. For your security and protection, when you visit the members only segment, you will be asked to provide your user name and password and certain additional information such as your contact information ( e.g. , last name, email address, mailing address, and telephone number) for verification purposes. To protect your personal information, members using the sire for the first time should set a new password.

Use of Personal Information by Prosperina Cosmetics

Marketing Communications

With your consent, the information you provide may be used by Prosperina Cosmetics to create and deliver to you emails such as our newsletters, surveys or other email messages containing product and event information, cosmetics tips or promotions or to phone you. If you do consent to receive these communications and later decide that you would no longer like to receive them, see the ” Your Choices ” Section You may receive the benefit of hearing from Prosperina Cosmetics via direct mail even if you have not elected to receive other marketing communications. If you do not wish to receive direct mail, contact Prosperina Cosmetics.

As part of the Prosperina Cosmetics membership, you will receive communications from Prosperina Cosmetics about promotions, events, products and services.

Communications to Serve You

If you have elected to provide us with your contact information, we may provide you with service related announcements by any means, including email, concerning the Site or contact you regarding your customer service requests or questions or your order. For example, all registered users will receive a welcoming email to confirm their registration. When you email our customer service department with a comment or question, we collect the personally identifiable information you provide us, such as your name, email address, contact information and any information relating to your comment or question, and may forward such information, along with your inquiry, to our affiliates in New Zealand in order to investigate and respond to your inquiry. These types of communications are necessary to serve you, respond to your concerns and to provide the high level of customer service that Prosperina Cosmetics offers its customers.

Please note that each Prosperina Cosmetics member must consent to receive Prosperina Cosmetics communications by postal mail. You may choose not to receive a Prosperina Cosmetics communications via email but this may limit our ability to provide you with the full range of Program services and events from which you might otherwise benefit.

Prosperina Cosmetics may also use your personal information to respond to your requests and inquiries and provide you with information related to your membership; e.g. to confirm receipt of your application form, to provide you with information about your membership such as benefits and expiration, to address an issue with your membership or to respond to product questions or concerns expressed on “Email an Artist”. These types of communications are necessary to serve you, respond to your concerns and to provide the high level of service that the Program offers to its members.

Customized Service

We may also offer features on our Site that invite you to provide information about your skin type and skincare concerns or preferences. We use this information to provide you with customized service and use of our Site. For example, we may suggest products that would be of particular interest to you.

Special Events, Questionnaires and Surveys

On occasion, Prosperina Cosmetics may sponsor special events (such as contests, promotions or other offerings), questionnaires and surveys. When you enter a contest or participate in a promotion, we may collect your name, address, phone number and e-mail address. We use this information to administer your participation in the contest or promotion. There may be specific rules applicable to these promotions that explain how any personal information you provide will be processed. We strongly suggest you review any applicable rules before participating. To the extent any special event, questionnaire or survey is not subject to specific rules, the processing of personal information is governed by this Privacy Policy and the purposes it sets forth.

Technologies That Allow Us To Customize Your Experience On Our Site

We use various technologies to collect information (such as your web request, Internet Protocol address, browser type, browser language, the date and time of your request) about your visit to our Site and to enhance and customize your experience on our Site. For example, we may collect the Internet Protocol (IP) address identifying your computer or device and indicating your geographic region for statistical purposes. In some instances, we may use these technologies in combination with the personal information you provide on the Site. These technologies may provide a variety of information such as whether you have visited our Site before. They also may enable you to save your preferences. Each technology is explained below.

Google Analytics

We are continuously working to make your experience on our Site better. To this end, we have retained a company, Google Analytics, to assist us in better understanding your use of our Site. Google Analytics will place cookies on your computer to collect information on our behalf that will show us how you come to our Site and how you use and navigate our Site. Google Analytics does not collect any personal information about you. Google Analytics is contractually prohibited from using the data for any other purpose. Google Analytics is required to maintain all data collected on our behalf in confidence. To learn more about Google Analytics, please click here.

Information We Share and With Whom We Share It

We will not provide your personal information to third parties for their use in marketing their products or services to you without your consent except as provided in the Business Transfers Section. In addition, we do not sell or otherwise disclose personal information about our Site visitors except as described here.

Group Companies

When you submit personally identifiable information on this Site, the information you provide may be shared with our affiliates and other divisions of Prosperina Cosmetics that distribute and market Prosperina Cosmetics products (the “Group Companies”). Group Companies may use this information in accordance with this Privacy Policy. Group Companies may be located both inside and outside of New Zealand (“NZ”).

Third Parties

We may retain other companies and individuals to perform functions on our behalf consistent with this Privacy Policy. Examples include data analysis firms, customer support specialists, email vendors, webhosting companies and fulfillment companies ( e.g. , companies that coordinate mailings). Such third parties may be provided with access to personal information needed to perform their functions but may not use or disclose such information other than on our behalf and in accordance with this Privacy Policy or as otherwise required or permitted by applicable law.

In addition, in some instances, you may be offered the opportunity to consent to the sharing of your information with a third party such as an event or promotion co-sponsor. If you consent, we will share your information with such third party and the information you provide may be used by such third party for their own purposes and in accordance with their own policies.

Business Transfers

We may transfer any information we have about you as an asset in connection with a merger or sale (including transfers made as part of insolvency or bankruptcy proceedings) or as part of a corporate reorganization or stock sale or other change in corporate control.

Compliance With Law and Fraud Protection

Prosperina Cosmetics and Group Companies and our service providers may provide your personal information in response to a search warrant or other legally valid inquiry or order, or as otherwise required by applicable law. We may also disclose personal information where necessary for the establishment, exercise or defense of legal claims, as part of the administration of our loss prevention program, or as otherwise permitted by law.

Transfer of Data to Other Countries

Prosperina Cosmetics and Group Companies, our affiliated companies and third parties who may receive your personal information in accordance with this Privacy Policy and the databases in which your personal information is stored shall be located in New Zealand and other countries which may not guarantee the same level of protection for personal information as the one in which you reside. All Group Companies, our affiliated companies and third parties that receive your personal information are required to honor the privacy representations made in this Privacy Policy, regardless of where they are located.

Children Under 13

If you are under thirteen years of age, you may browse our Site. However, you may not provide personal information to us. For example, you cannot register or make a purchase. This Site is not designed for persons under the age of thirteen and we do not knowingly collect personal information from anyone under the age of thirteen. If we become aware that we have inadvertently received personal information from a visitor under the age of thirteen on the Site, we will delete the information from our records.

How We Protect Personal Information

We maintain reasonable safeguards for this Site designed to protect against theft, loss and unauthorized disclosure, use, alteration or destruction of the personal information you provide on the Site. Unfortunately, no collection or transmission of information over the Internet or other publicly accessible communications networks can be guaranteed to be 100% secure, and therefore, we cannot ensure or warrant the security of any such information. Your online access to certain of your personal information may be protected with a password you select. We strongly recommend that you do not disclose your password to anyone. If you have any questions about security at our Site please Contact us.

Third Party Links

As more fully described in the Third Party Links Section of our Terms and Conditions, our Site may contain links to other sites that we do not own or operate. Also, links to our Site may be featured on third party websites on which we advertise. Except as provided herein, we will not provide any of your personal information to these third parties without your consent. The linked websites may have separate and independent privacy statements, notices and terms of use, which we recommend you read carefully. We do not have any control over such websites, and therefore we have no responsibility or liability for the manner in which the organizations that operate such linked websites may collect, use or disclose, secure and otherwise treat your personal information.

Updates to Our Privacy Policy

We may revise this Privacy Policy from time to time. If we decide to change our Privacy Policy, we will post the revised policy here. We suggest that you periodically consult this Privacy Policy. Please find the effective date of the Privacy Policy at the top of this page.

Updating Your Information

If you find that the information we hold on you is innacurate in any way, please Contact Us.

Opt-Out and Managing Your Preferences

You may choose whether or not you would like to receive marketing communications from us. You may change your preferences with respect to marketing communications at any time clicking the “unsubscribe” link at the bottom of each email you receive from us, or contacting us and specifying that you no longer consent to receive email and/or phone communications.

Please note that you will be asked for identification so that we can assure you are the individual making the request with respect to your personal information.

You may opt out of receiving Prosperina Cosmetics communications that are not made via postal mail and that are not necessary to provide customer services described in the Communications to Serve You Section above by contacting Prosperina Cosmetics.

Please note that when you opt out, it is possible that you may receive materials for which you have opted out if such materials were scheduled for distribution prior to our receipt of your opt-out. Please note that, as stated above, all Prosperina Cosmetics members must consent to receiving communications via postal mail as a condition of their membership.

You may opt out of receiving Prosperina Cosmetics postal communications by contacting:

Prosperina Cosmetics
PO Box 301605
Albany
Auckland, 0752

0800 324 486

Email Prosperina Cosmetics

Please note you will be asked for identification so that we can assure you are the individual who requested the opt-out.

Comments

We have taken great measures to ensure that your visit to our Site is an excellent one and that your privacy is constantly respected. If you have any questions, comments or concerns about the manner in which your personal information is treated by us or our authorized service providers, please Contact us.

Returns Policy

We are committed to offering our Customers the finest cosmetic products available. If you feel the products you have received from us do not meet this expectation, simply return the unused portion and we will be happy to reimburse your account for the full amount of the purchase. Please Note: Empty containers cannot be accepted for refund.

If you wish to return any item(s) from your online order, please fill out the “Return Section” of the invoice (the invoice is enclosed in your original order) and place it inside the returned package along with the item(s) you wish to return. Please pack the contents carefully to avoid damage and retain a copy of the invoice for your records.

If you are returning any item(s) received as a gift, please check the box marked “Gift Return” on the back of the invoice.

For your convenience, we have provided a return label on the invoice that should be affixed to the outside of the return package. If the label is not available, all returns should be addressed to:

Prosperina Cosmetics Online Customer Returns PO Box 301605 Albany Auckland 0752

To protect you from package loss and to ensure prompt delivery, we recommend shipping your return package via courier or insured Parcel Post. Please retain receipts and tracking information for your records.

Regrettably, return shipping and handling charges are not refundable.

In the case of damaged items, please refer to the Damaged Items section below.

Your return will be processed promptly upon its arrival.

Please note: Only products purchased from prosperinacosmetics.com may be returned for refund. Products purchased at prosperinacosmetics.com are not accepted for return at Prosperina Cosmetics Retailer.

If you have questions about returns, please contact us by phone at 0800 324 486 or via our Contact Us.

Damaged Items

When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear. However, if damage has occurred to the item(s) in your shipment, please contact us immediately at 0800 324 486. Please provide the order number along with your email address and phone number for fastest

service. To ensure prompt resolution, please retain the shipping box, packing materials and the damaged items for inspection by the carrier.

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