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Returns Policy

We are committed to offering our Customers the finest cosmetic products available. If you feel the products you have received from us do not meet this expectation, simply return the unused portion and we will be happy to reimburse your account for the full amount of the purchase. Please Note: Empty containers cannot be accepted for refund.

If you wish to return any item(s) from your online order, please fill out the “Return Section” of the invoice (the invoice is enclosed in your original order) and place it inside the returned package along with the item(s) you wish to return. Please pack the contents carefully to avoid damage and retain a copy of the invoice for your records.

If you are returning any item(s) received as a gift, please check the box marked “Gift Return” on the back of the invoice.

For your convenience, we have provided a return label on the invoice that should be affixed to the outside of the return package. If the label is not available, all returns should be addressed to:

Prosperina Cosmetics Online
Customer Returns
PO Box 301605
Albany
Auckland 0752

To protect you from package loss and to ensure prompt delivery, we recommend shipping your return package via courier or insured Parcel Post. Please retain receipts and tracking information for your records.

Regrettably, return shipping and handling charges are not refundable.

In the case of damaged items, please refer to the Damaged Items section below.

Your return will be processed promptly upon its arrival.

Please note: Only products purchased from prosperinacosmetics.com may be returned for refund. Products purchased at prosperinacosmetics.com are not accepted for return at Prosperina Cosmetics Retailer.

If you have questions about returns, please contact us by phone at 0800 324 486 or via our Contact Us.

Damaged Items 

When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear. However, if damage has occurred to the item(s) in your shipment, please contact us immediately at 0800 324 486. Please provide the order number along with your email address and phone number for fastest service. To ensure prompt resolution, please retain the shipping box, packing materials and the damaged items for inspection by the carrier.

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